Privacy policy

Data collected

We may collect the following Data, which includes personal Data, from you.

This Data is collected from information that you provide by filling in forms on our Site. This includes information provided at the time of registering to use our Site and placing an order for Products. We may also ask you for information when you enter any competition or promotion, and when you report a problem with our Site. Such information may include, but not be limited to:

  • Name
  • Date of Birth
  • Contact information such as email addresses, postal addresses and telephone numbers
  • Financial information such as credit / debit card numbers

In addition:

Information collected automatically during visits to our Site including, but not limited to:

  • Date and time of visit
  • IP address
  • Device type
  • Web browser type and version
  • Operating system
  • A list of URLs starting with a referring Site, your activity on this Site and the Site you exit to
  • Other resources that you access

Additional details of orders you place on our Site including, but not limited to:

  • Payment method and status
  • Delivery method
  • Discount and promotion codes

Details of personal communication with you including but not limited to:

  • Emails
  • Responses to surveys that we have asked you to complete for research purposes, although you do not have to respond to them

in each case, in accordance with this privacy policy.

Our use of data

Ruby Life Limited is the “data controller”.

Unless we are obliged or permitted by law to do so, and subject to any third part disclosures specifically set out in this policy, your data will not be disclosed to third parties. This does not include our affiliates and/or other companies within our group.

All personal data is stored securely. For more details on security see the clause below (Security).

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Site. Specifically, Data may be used by us for the following reasons:

  • Internal record keeping
  • Improvement of our products/ services
  • Transmission by email of promotional materials that may be of interest to you
  • Contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Site.

We may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Site. The providers of such services may have access to certain personal Data provided by you.

Cookies

When you use our Site we use what are called “cookies”. Cookies are small text files that are deposited in the buffer memory of your browsers. By using our Site you consent to cookies being used. It is possible to turn off your cookies through your website browser settings however this will affect the functionality and experience of our Site.

We use two main types of cookies – first party and third-party. First-party cookies are cookies that we use and third-party cookies are those that have been placed by our business partners, including social media sites and search engines.

To find out more about cookies, what they are used for and how you can choose to administer them, visit www.allaboutcookies.org.