FAQ's

    Orders, shipping and delivery

    What are your shipping and delivery times?

    You can find all the details you need regarding shipping and delivery

    Does my order have a tracking number? How can I track my order?

    Our shipping and delivery service differs depending on your country and preferred shipping method: 

    Untracked shipping UK & Worldwide

    Untracked shipping does not include a tracking number

    Tracked shipping UK & worldwide 

    Each order is assigned a tracking number by our fulfillment and delivery partner, Huboo. They work with different high -service courier companies to match your preferred service. You will receive your tracking number by email directly from the courier within 24 hours.

    Can I change my order?

    Orders are dispatched almost immediately after they are placed, so there is a very limited time to make any changes before they’re dispatched. 

    If you placed your order via the Ruby Cup web shop and realize you need to make a change, e.g. correct or change delivery address, change an item, please contact our customer care team immediately at rubycares@rubycup.com

    I haven't received my order, what should I do? 

    Please check your estimated delivery time according to the shipment method you have chosen, here. 

    If your order hasn’t arrived within the expected delivery time, please contact us a rubycares@rubycup.com

    I haven't received my order, what should I do?

    Please find out what are the expected delivery times according to the shipment method, you have chosen, here.

    If your order hasn't arrived within the expected delivery time, please contact us at rubycares@rubycup.com and we'll help you.

    Money Back Guarantee

    What is the Ruby Cup Money Back Guarantee?

    Our Money Back Guarantee gives you the option to either switch size (not color) or get a full refund for your Ruby Cup if you return within 120 days from your original purchase date.

    How does the Ruby Cup Money Back Guarantee work?

    Tried the Ruby Cup and are not sure if it suits you? Or perhaps you need to swap for a different size? Our Ruby Cup Money Back Guarantee is for you! 

    Simply fill out the return form and we’ll send you another size or process your refund (you will need to cover the shipping cost). 

    The Money Back Guarantee is valid within 120 days after your initial order date and is only available for Ruby Cup orders, no other products are included in this offer.

    This offer is only available once – no double swapsies or returns. 

    Please see further details in our Money Back Guarantee T&Cs.

    Check out our Ruby Cup user guide for help. If you still have questions then please get in touch for further guidance on how to use your Ruby cup at rubycares@rubycup.com.

    Am I eligible for the Money Back Guarantee?

    The Money Back Guarantee is valid within 120 days after your original order date via our online shop. 

    Simply check your order date and fill in the return form.

    About Ruby Cup: general information

    What is a Ruby Cup?

    Ruby Cup is a menstrual cup made from 100% medical-grade soft silicone and is free from plastics, latex, toxins and bleaches. It is inserted into the vagina like a tampon but instead of absorbing, it collects the menstrual fluid. Depending on the heaviness of the flow, a Ruby Cup can be worn for up to 8 hours and it's reusable for up to ten years making it a convenient, affordable and eco-friendly period product.

    If you want to read more about how to switch to sustainable periods, have a look here.
    For every Ruby Cup sold we donate one to a girl without access to menstrual care products. Read more here.

    What are the benefits of using a Ruby Cup?

    A Ruby Cup is a menstrual cup that comes with a generous handful of benefits that traditional methods just can’t offer. Here are just a few:

    *Eco-friendly: a Ruby Cup can be re-used for up to 10 years;

    *Affordable: because a Ruby Cup lasts up to 10 years, you’ll rake in long-term savings of more than 95% compared to disposable period products;

    *Less fuss: a Ruby Cup has 3 times the capacity of a super tampon. Depending on the heaviness of the menstrual flow it can be worn up to 8 hours. You have everything you need in one simple product;

    *Healthy: the Ruby Cups are made from 100% medical-grade, soft silicone and are free from plastics, latex, toxins and bleaches. As they collect, but don't absorb the menstrual flow, the vaginal flora stays intact;

    *Life-changing: we call it the ‘Buy One, Give One’ programme. For every cup we sell, we’ll donate one to a girl or woman without access to menstrual care product.

    How do I start to use a menstrual cup?

    Using a menstrual cup is easier than you might think as insertion is similar to inserting a tampon. Like with anything new, give yourself time to get used to the new product and choose a relaxing setting to practice insertion and removal until you find the most comfortable way for you. It may take a few times to get it right, and you might even want to practice when you are not on your period.

    Check out our How to use a Menstrual Cup guide to see the top ways to make the change from tampons to cups, and simple steps to start using a Ruby Cup.

    Does a Ruby Cup hold more than a tampon or a pad?

    Yes. Both sizes of Ruby Cup have a larger capacity than tampons and pads. The Medium size can hold 34 ml, which is about 3 times more than ‘Super’ or ‘Extra’ tampons and pads for heavy flow. The size holds about 2-3 tampons worth (24ml).
    That means that whatever your flow you can get a full night's sleep, with no interruptions! See exact measurements of Ruby Cup Small and Medium below.

    How to use a Ruby Cup

    Which Ruby Cup size is right for me?

    Take Our Size Quiz

    The two key factors to look out for when choosing the right size are:

    Position of your cervix (don’t know how to measure it? Check out the next question)

    Heaviness of your menstrual flow

    Have a look at this chart to see which Ruby Cup size is the right one for you:

    How do I know if I have a high or low cervix?

    Follow these steps to measure your cervix:

    1- Wash your hands carefully
    2- Squat on the ground, or lift one leg up onto the toilet seat or side of the tub.
    3-. Insert your longest finger into your vagina
    4- Feel for a round, raised circle with a dimple in the middle. It should feel like the tip of your nose — it’s most likely to be at the top of the front vaginal wall (closer to your belly button than to your back).

    If you can insert your longest finger almost all the way up before touching it or you can’t touch anything at all, you have a high cervix.

    How do I insert a Ruby Cup?

    Always wash your hands thoroughly with soap and water before handling your cup.

    Before inserting, you have to fold the cup. There are 3 folding methods you can try. Allow yourself some trial and error with each method to find the one that works best for you.

    Now you have folded your cup, find a preferred position to insert your cup. Try squatting, standing with one leg up or sitting.

    Gently push the Ruby Cup into your vagina with the rim first. Insert it in a horizontal, rather than a vertical, direction in line with your vaginal passage. You can use your other hand to separate your outer labia if that is helpful.

    Push the cup inside until the body of the cup is all the way inside your vagina.

    Once inside, the cup will unfold to create a suction that keeps it well positioned and prevents leaks. You may sense it popping open.

    You can test that the cup is fully opened and has created a suction by trying to pull or wiggle the stem very carefully. It should not move more than a few millimeters. If you feel resistance when carefully pulling it, it means that the suction is created.

    You can also run a finger along the base of the cup (not the stem). If you feel that the walls are still collapsed inside, rotate the cup at the base of the cup to reposition it to pop open.

    You can also run your finger along the rim to check for creases. Wiggle the stem to remove any creases as these will cause leaks.

    How do I fold a Ruby Cup?

    There are different ways of folding a Ruby Cup before insertion.
    Here are 3 of the most popular folding methods:

    C fold: Squeeze the walls of the cup together and fold into a c-shape.

    Punchdown fold: Pinch down one wall of the cup into its base so the cup forms a triangle shape.

    7 fold: Squeeze the walls of the cup together and fold one top corner so the cup forms a 7 shape.

    Where do I place my Ruby Cup?

    Your Ruby Cup should sit lower than a tampon.
    It’s ok for the stem to be all the way inside the vagina as well but it should be close to the vaginal opening.
    If the stem is too long, sticks out from the vaginal opening, and feels uncomfortable when the cup has been inserted, you can shorten it with a pair of scissors. We do not recommend shortening the stem on your first try.
    Do not shorten the stem when the Ruby Cup is inside the vagina.
    Give yourself some time to make sure that shortening the stem is the right choice for you.

    Cleaning & Storing

    How do I clean my Ruby Cup between removal and insertion?

    Always start with clean hands. While on your period, there is no need to disinfect your cup between uses. Simply rinse it with water each time you empty it, before using it again. Tip: use bottled water if you are in a public bathroom with no sink. If this is not possible then just wipe it clean with a tissue.
    Avoid fragranced soaps that may alter the pH of your vagina.

    How do I clean my Ruby Cup at the end of my period?

    Your cup must be disinfected before storing each month. Rinse your cup, and boil in a pan or pot of water for 3 minutes. If you do not want to use a pot for disinfecting, you can use our Ruby Clean for boiling in the microwave or oven.
    After boiling, wait until your cup is cool, dry thoroughly and store in the organic cotton bag that came with your Ruby Cup.
    When boiling your Ruby Cup, make sure you don’t over boil it (no more than 10 minutes), otherwise the silicone will lose some of its bounciness and not open up so easily anymore when inserted, hence leading to potential troubles with leaking.

    How do I store my Ruby Cup between periods?

    We recommend you store your Ruby Cup in the organic cotton bag that came with your Ruby Cup. The cotton material ensures a breathable environment for the cup, so any moist on the cup can evaporate. Do not store your cup in an airtight container, as it needs ventilation. You can wash the Ruby Bag in your machine’s delicate cycle or by hand, when needed.

    Can I use soap to wash my Ruby Cup?

    Some soaps contain perfumes which can irritate your vagina and cause an imbalance to your natural pH, if you want to wash with soap, make sure it is a mild fragrance-free soap.

    What does the white residue on the cup mean after sterilizing?

    The white residue you might find on your cup, after you boiled it for 5 minutes, is due to hard water in your region. It is harmless and if you like you can just wash it off before you insert the cup.

    Health & Hygiene

    Is the Ruby Cup healthy and hygienic?

    Ruby Cups are made from 100% medical-grade premium silicone and are blissfully free from plastics, latex, toxins and bleaches. You can care for your body, all while knowing that the product you’re using is completely harmless.
    Ruby Cups collect menstrual blood instead of absorbing it like a tampon. This means that they do not disrupt your vagina’s natural bacteria balance. The vagina is a wonderful mechanism that is self-cleansing and continually produces natural lubricants that “flush” the vagina. Tampons absorb this protective fluid and can disrupt the natural balance.
    Many tampons and pads also contain chemicals, perfumes and bleaches, so they can appear white and hygienic – but these additives are not healthy for your body.

    Can I share my Ruby Cup?

    I am a virgin, can I use a Ruby Cup?

    Physically, there is no reason why a virgin cannot use a cup. If your hymen (the thin membrane which partially covers the opening of your vagina) is still intact then using a Ruby Cup may not be as easy.
    When starting to use Ruby Cup as a virgin, it might be easier to start with our Ruby Cup Small.
    Using a cup may stretch or tear the hymen. Your hymen can also be stretched or torn through sports such as riding a bike, and this is very normal. Some cultures and religions require an intact hymen before marriage, and may not agree with the use of a menstrual cup. If this is not an issue for you, your family or your religion, then using a Ruby Cup is no problem – just take time to find a comfortable way to insert.

    Note: Using Ruby Cup when you are a virgin can affect your hymen but that does not mean that you will lose your virginity! You only lose your virginity after your first sexual intercourse – no matter whether your hymen was torn before.

    I have a heavy period, can I use the Ruby Cup?

    Yes. The Ruby Cup is a great menstrual product to use for a heavy flow, as it has a much higher capacity than tampons or pads, and can hold more menstrual flow. This means fewer bathroom trips! The medium sized Ruby Cup has the same capacity as 3 super tampons. We recommend using one if you have a heavy flow or during heavy days.

    Can I use a Ruby Cup during menopause?

    Yes! During menopause, your periods may become heavier or lighter, or become irregular. Ruby Cups are perfect for dealing with all these changes as they are flexible.
    Your Ruby Cup has a higher capacity than disposable products, so can manage a heavy flow with ease and because menstrual cups collect your flow instead of absorbing it, you can wear a cup during a light flow, or when you are spotting with no risk of irritation or dryness.
    Using a Ruby Cup eliminates the need to buy a variety of other menstrual products and gives you the freedom to enjoy a varied lifestyle without menstrual worries.

    Ruby Sterilizer & Ruby Kegel

    How do I use the Ruby Sterilizer?

    Here's how to use your Ruby Sterilizer:

    Put your Ruby Cup inside the Ruby Sterilizer, fill with water until it’s about 3⁄4 full and place it in the microwave.
    Make sure you do not close the lid completely as that will increase the
    pressure from the boiling water and can make it overflow.
    Set the microwave time to approximately 3 minutes or enough time to bring the water to a boil and leave it boiling for a few minutes.
    After it is boiled be careful as it can be hot. Grab it by the ears when you remove it from the microwave.
    Let the water cool down a bit before you empty it and take out Ruby Cup, which is now disinfected and ready for your next period.
    No matter where you decide to use the Ruby Sterilizer, please make sure to leave the lid open to create a steam hole.

    How do I set the Microwave for the Ruby Sterilizer?

    That depends a little on your microwave. You may need to experiment until you find the right settings which will boil your cup inside the Ruby Sterilizer without overflowing too much. However, in most cases, a little water will flow out of the Sterilizer and this is normal.

    I have two or more Ruby Cups, can I boil them in the Ruby Sterilizer at the same time?

    No, you have to boil them one after the other to ensure both of them are disinfected and that you can handle them safely after the boiling process.

    Is the Ruby Sterilizer vegan?

    Yes! All Ruby Sterilizer color variants are registered with the Vegan Society. This means they do not contain animal-derived ingredients and the ingredients have not been tested on animals.

    How should I store the Ruby Sterilizer?

    First ensure it is completely dry, air drying is fine. Then collapse the Sterilizer and store it in a dry place out of the sun, any bag or cupboard is fine.

    Ruby Cup Period Underwear

    What are period pants?

    Period pants, like Ruby Cup Period Underwear, are specially designed undergarments for menstruation. They feature built-in absorbent layers to replace or supplement traditional pads or tampons.

    How do Ruby Cup Period Underwear work?

    Ruby Cup Period Underwear has multiple absorbent layers, including an inner layer of polyester and nylon blend and a middle layer of polyester for enhanced absorption. These layers trap menstrual fluid, keeping you dry and comfortable throughout your cycle.

    Are Ruby Cup Period Underwear reusable?

    Yes, Ruby Cup Period Underwear is reusable, making them eco-friendly and cost-effective. Simply rinse them in cold water after use and hang dry. Avoid using fabric softener, bleach, tumble drying, or ironing to maintain their quality and performance.

    Are Ruby Cup Period Underwear safe for my health?

    Absolutely. Our period underwear is Standard 100 by OEKO-TEX Certified, ensuring that every component is rigorously tested for harmful substances. Your health and safety are our top priority.

    What sizes are available for Ruby Cup Period Underwear?

    Ruby Cup Period Underwear comes in various sizes to suit different body types. Our sizes range from XXS to 4XL. Check our size guide to find the perfect fit for you