Our shipping and delivery service differs depending on your country and the shipping method you choose:
*Untracked shipping: no tracking is involved.
*Tracked UK & Rest of the world: Your order is assigned a tracking number by our fulfillment and delivery partner, Huboo which works with different high-service couriers. You will receive your tracking number by email directly from the courier within 24 hours.
Orders are dispatched almost immediately after they are placed, so there's only a very limited time to make any changes to them before dispatch.
If you have just placed an order via the Ruby Cup online shop, and realize you need to make a change, e.g. correct the delivery address or change an item, please contact us immediately at rubycares@rubycup.com.
If your order has already been dispatched when your request reaches us, you can always refer to our Cancellation Policy or our Money Back Guarantee.
Please find out what are the expected delivery times according to the shipment method, you have chosen, here.
If your order hasn't arrived within the expected delivery time, please contact us at rubycares@rubycup.com and we'll help you.
What is it?
The Money Back Guarantee allows you to either switch size (not colour) or get a full refund if you return your Ruby Cup within 4 calendar months from your order date.
How does it work?
You have tried Ruby Cup and are not sure if it works for you? Or perhaps you think a different size would be a better choice?
If our user guide doesn’t help then please get in touch for further guidance on how to use your menstrual cup: rubycares@rubycup.com
If you decide to return your Ruby Cup or change size, no problem! You simply have to return it to us and we'll send you another size or give you a refund (you will just have to pay the shipping cost). Just fill in the Return Form. We'll get back to you and guide you through all further steps on how to make use of our Money Back Guarantee, no questions asked!
The Money Back Guarantee is valid within 120 days after your initial order date and is only valid for Ruby Cup orders, no other products are included in this offer.
It is valid just once. Therefore, it is not possible to exchange size and then get a refund at a later date.
Please see further details in our Terms and Conditions: Money Back Guarantee.
The Money Back Guarantee is valid within 120 days after your initial order date in our online shop.
Simply check your order date and fill in our Return Form if you're within the time limit and want to make use of the Money Back Guarantee.
Only valid for Ruby Cup orders, no other products are included in this offer.
Definitely yes! If you bought a Duo Pack or Starter Pack and want to change size or get a refund for only one of the cups, it's no problem. Simply check your order date and fill in our Return Form if you're within the time limit and want to make use of the Money Back Guarantee.
No, the Money Back Guarantee only includes Ruby Cup, no other products are included in this offer. Please see further details in our Terms and Conditions: Money Back Guarantee.
No, it is not possible to change colour when using the Money Back Guarantee. You can only switch size. If you want to change size, we will send you the size you choose in the same color as the cup you have returned to us.
No, there's no need for you to return your Ruby bag when returning a Ruby Cup. You can keep it as an extra for your new size or use it for something else.
The Money Back Guarantee is only applicable to Ruby Cups bought via our online shop (worldwide) or on Amazon (just European markets). However, some of our resellers apply the same guarantee:
if you bought Ruby Cup in another retail store or online shop, please contact them directly and check their terms and conditions.
Yes, you are.
The Money Back Guarantee gives you the chance to try Ruby Cup and find out if it's the menstrual cup for you. If trying Ruby Cup for you means trimming the stem - that's how it is. It doesn't change your eligibility for the Money Back Guarantee.
For the Money Back Guarantee, just make sure to be within the time limit of four months after your original order.
In short, if you switch size, you still paid for a Ruby Cup purchase, which included a donation. If you want a refund, your purchase is cancelled and so is the donation cup.
Explained a bit more in detail:
Ruby Cups are sold via our Buy One Give One model. So when you purchased your Ruby Cup, your purchase included a Ruby Cup donation to a girl in need as well. Our model is based on financial sustainability: this means that with your order you also covered the costs of the educational workshop and continued support given to the girls in the communities where we donate.
If you just switch size, you have still paid for your purchase and hence also the costs of the donation cup, so nothing changes in this case.
However, if you want a refund, the costs of the donation cup are no longer covered and therefore your donation is cancelled as well. Without financial sustainability, we would simply go out of business or be dependent on charity, so this is a core feature of our business and what allows us, together with you, to create social impact and improve lives continuously.
Ruby Cup is a menstrual cup made from 100% medical-grade soft silicone and is free from plastics, latex, toxins and bleaches. It is inserted into the vagina like a tampon but instead of absorbing, it collects the menstrual fluid. Depending on the heaviness of the flow, a Ruby Cup can be worn for up to 8 hours and it's reusable for up to ten years making it a convenient, affordable and eco-friendly period product.
If you want to read more about how to switch to sustainable periods, have a look here.
For every Ruby Cup sold we donate one to a girl without access to menstrual care products. Read more here.
A Ruby Cup is a menstrual cup that comes with a generous handful of benefits that traditional methods just can’t offer. Here are just a few:
*Eco-friendly: a Ruby Cup can be re-used for up to 10 years;
*Affordable: because a Ruby Cup lasts up to 10 years, you’ll rake in long-term savings of more than 95% compared to disposable period products;
*Less fuss: a Ruby Cup has 3 times the capacity of a super tampon. Depending on the heaviness of the menstrual flow it can be worn up to 8 hours. You have everything you need in one simple product;
*Healthy: the Ruby Cups are made from 100% medical-grade, soft silicone and are free from plastics, latex, toxins and bleaches. As they collect, but don't absorb the menstrual flow, the vaginal flora stays intact;
*Life-changing: we call it the ‘Buy One, Give One’ programme. For every cup we sell, we’ll donate one to a girl or woman without access to menstrual care product.
Using a menstrual cup is easier than you might think as insertion is similar to inserting a tampon. Like with anything new, give yourself time to get used to the new product and choose a relaxing setting to practice insertion and removal until you find the most comfortable way for you. It may take a few times to get it right, and you might even want to practice when you are not on your period.
Check out our How to use a Menstrual Cup guide to see the top ways to make the change from tampons to cups, and simple steps to start using a Ruby Cup.
Yes. Both sizes of Ruby Cup have a larger capacity than tampons and pads. The Medium size can hold 34 ml, which is about 3 times more than ‘Super’ or ‘Extra’ tampons and pads for heavy flow. The size holds about 2-3 tampons worth (24ml).
That means that whatever your flow you can get a full night's sleep, with no interruptions! See exact measurements of Ruby Cup Small and Medium below.
The Ruby Cup is medium or average firmness making it a great all-rounder for most vaginas and an easy menstrual cup for first-time users.
Medical Grade Silicone has an indefinite lifespan. If you treat your Ruby Cup well, it can last you up to 10 years.
Ruby Cup is:
Designed with love in Barcelona
Made with precision in China
Packaged with care in England
Very often "Made in China" is associated with low-quality products and a harmful work environment.
But for us it means something completely different. It means a high-quality product made with precision and ethics. It means a unique seamless design and silky soft medical-grade silicone that creates the most comfortable menstrual cup on the market.
Here you can read the story of how we found a place that could produce our Ruby Cups to the high standard we needed.
Ruby Cups and Ruby Sterilisers are made of medical grade silicone produced in strict accordance with European standards UNI EN ISO10993-1: 2010.
Ruby Cup is also tested for and adheres to the EU regulations for volatile organic matter (VOM) in silicone products.In Europe, menstrual cups aren't considered as a medical device, so it isn’t possible to obtain a CE marking.
For our own quality assurance we treat Ruby Cups as a class II medical device as they are inserted in the body. The premium medical-grade silicone we use for both the Ruby Cups and Ruby Sterilisers is tested for biocompatibility, just like a Class II medical device. These tests consider cytotoxicity, irritation, and sensitisation.
The silicone we use is resistant to bacteria and easy to sterilize. Used externally or internally, or intravenously, silicone materials do not generate unwelcome byproducts or trigger allergic reactions making them ideal to use in menstrual hygiene.
We have hundreds of Ruby Cup stockists all over the world. Please contact us at rubycares@rubycup.com to find the one closest to you.
The two key factors to look out for when choosing the right size are:
Position of your cervix (don’t know how to measure it? Check out the next question)
Heaviness of your menstrual flow
Have a look at this chart to see which Ruby Cup size is the right one for you:
Follow these steps to measure your cervix:
1- Wash your hands carefully
2- Squat on the ground, or lift one leg up onto the toilet seat or side of the tub.
3-. Insert your longest finger into your vagina
4- Feel for a round, raised circle with a dimple in the middle. It should feel like the tip of your nose — it’s most likely to be at the top of the front vaginal wall (closer to your belly button than to your back).
If you can insert your longest finger almost all the way up before touching it or you can’t touch anything at all, you have a high cervix.
Always wash your hands thoroughly with soap and water before handling your cup.
Before inserting, you have to fold the cup. There are 3 folding methods you can try. Allow yourself some trial and error with each method to find the one that works best for you.
Now you have folded your cup, find a preferred position to insert your cup. Try squatting, standing with one leg up or sitting.
Gently push the Ruby Cup into your vagina with the rim first. Insert it in a horizontal, rather than a vertical, direction in line with your vaginal passage. You can use your other hand to separate your outer labia if that is helpful.
Push the cup inside until the body of the cup is all the way inside your vagina.
Once inside, the cup will unfold to create a suction that keeps it well positioned and prevents leaks. You may sense it popping open.
You can test that the cup is fully opened and has created a suction by trying to pull or wiggle the stem very carefully. It should not move more than a few millimeters. If you feel resistance when carefully pulling it, it means that the suction is created.
You can also run a finger along the base of the cup (not the stem). If you feel that the walls are still collapsed inside, rotate the cup at the base of the cup to reposition it to pop open.
You can also run your finger along the rim to check for creases. Wiggle the stem to remove any creases as these will cause leaks.
There are different ways of folding a Ruby Cup before insertion.
Here are 3 of the most popular folding methods:
C fold: Squeeze the walls of the cup together and fold into a c-shape.
Punchdown fold: Pinch down one wall of the cup into its base so the cup forms a triangle shape.
7 fold: Squeeze the walls of the cup together and fold one top corner so the cup forms a 7 shape.
Check out the videos on our beginners’ guide.
Your Ruby Cup should sit lower than a tampon.
It’s ok for the stem to be all the way inside the vagina as well but it should be close to the vaginal opening.
If the stem is too long, sticks out from the vaginal opening, and feels uncomfortable when the cup has been inserted, you can shorten it with a pair of scissors. We do not recommend shortening the stem on your first try.
Do not shorten the stem when the Ruby Cup is inside the vagina.
Give yourself some time to make sure that shortening the stem is the right choice for you.
When your cup is correctly inserted, you will not be able to feel it, and there will be no discomfort. Use your finger to push your cup higher or lower until it sits comfortably. Many women find that twisting their cup helps it to sit in the correct place, and that with a little time the silicone material softens with your body heat.
1. Always wash your hands thoroughly with soap and water before handling your cup.
2. We recommend sitting when removing the cup as it works best when the muscles are relaxed but you can also squat or stand with one leg raised.
Your Ruby Cup should be emptied every 4 to 8 hours, depending on your menstrual flow. With a heavy flow, you will have to empty the Ruby Cup more frequently than with a light flow. In the beginning it is advisable to empty your Ruby Cup more often – every 4-6 hours, until you get to know how heavy your flow is. If your cup is not full, you can leave it for longer next time.
The Ruby Cup should be emptied at least every 8 hours. This will depend on how heavy your flow is – it may take a couple of cycles to get to know how often you need to empty your cup.
Some women do find that the stem protrudes out the opening of their vagina. This can be due to the fact that their cervix sits low, or their vaginal length is short – and this is very common. The stem of your cup should not be outside your vagina as it can be uncomfortable and cause some irritation to your labia throughout the day. If the stem is too long, you can trim it until you find a comfortable fit. Cut a small amount at a time until it is the right size.
Always start with clean hands. While on your period, there is no need to disinfect your cup between uses. Simply rinse it with water each time you empty it, before using it again. Tip: use bottled water if you are in a public bathroom with no sink. If this is not possible then just wipe it clean with a tissue.
Avoid fragranced soaps that may alter the pH of your vagina.
Your cup must be disinfected before storing each month. Rinse your cup, and boil in a pan or pot of water for 3 minutes. If you do not want to use a pot for disinfecting, you can use our Ruby Clean for boiling in the microwave or oven.
After boiling, wait until your cup is cool, dry thoroughly and store in the organic cotton bag that came with your Ruby Cup.
When boiling your Ruby Cup, make sure you don’t over boil it (no more than 10 minutes), otherwise the silicone will lose some of its bounciness and not open up so easily anymore when inserted, hence leading to potential troubles with leaking.
We recommend you store your Ruby Cup in the organic cotton bag that came with your Ruby Cup. The cotton material ensures a breathable environment for the cup, so any moist on the cup can evaporate. Do not store your cup in an airtight container, as it needs ventilation. You can wash the Ruby Bag in your machine’s delicate cycle or by hand, when needed.
Some soaps contain perfumes which can irritate your vagina and cause an imbalance to your natural pH, if you want to wash with soap, make sure it is a mild fragrance-free soap.
The white residue you might find on your cup, after you boiled it for 5 minutes, is due to hard water in your region. It is harmless and if you like you can just wash it off before you insert the cup.
Some users have found that their cup becomes a little stained after a number of uses, it seems that the discolouration is related to the hormones and the unique natural chemical balance of each person's vaginal fluids – some people notice staining and others don’t.
Don’t worry if your cup becomes a little discoloured. Washing with lemon juice can sometimes help remove stains as can allowing your cup to sit in the sun for a few hours.
If you have access to an oven or microwave you can use a Ruby Clean. If you get your hands on a kettle, you can use that and place your cup in a glass or the Ruby Clean and let boiling kettle water run over it a few times.
If you are hiking and camping you might want to consider taking an extra pan for your cup.
Another option is to use sterilising tablets, such as Milton sterilising tablets.
We do not recommend to use plain alcohol to sterilise it as it might be too strong on the material. Please make sure that wherever you go your hands are clean before handling the Ruby Cup!
Check our blog post Using a menstrual cup whilst on the move to find out more.
That depends on a few things, like was it a public toilet or your private toilet at home, did you flush or do a poo beforehand?
Generally it should be OK to wash the cup thoroughly and sterilise it before you insert it again. However, circumstances can be diverse and we can’t know for sure that you will not have problems, so if you are not comfortable using your Ruby Cup anymore we suggest that you purchase a new one.
Every once in a while it’s nice to clean your cotton bag where you store your Ruby Cup while you don’t have your period. You can easily do this by putting it in the washing machine. Make sure to not wash it hotter than 30° or else it will shrink.
Ruby Cups are made from 100% medical-grade premium silicone and are blissfully free from plastics, latex, toxins and bleaches. You can care for your body, all while knowing that the product you’re using is completely harmless.
Ruby Cups collect menstrual blood instead of absorbing it like a tampon. This means that they do not disrupt your vagina’s natural bacteria balance. The vagina is a wonderful mechanism that is self-cleansing and continually produces natural lubricants that “flush” the vagina. Tampons absorb this protective fluid and can disrupt the natural balance.
Many tampons and pads also contain chemicals, perfumes and bleaches, so they can appear white and hygienic – but these additives are not healthy for your body.
No. Your Ruby Cup is for your personal use only.
Physically, there is no reason why a virgin cannot use a cup. If your hymen (the thin membrane which partially covers the opening of your vagina) is still intact then using a Ruby Cup may not be as easy.
When starting to use Ruby Cup as a virgin, it might be easier to start with our Ruby Cup Small.
Using a cup may stretch or tear the hymen. Your hymen can also be stretched or torn through sports such as riding a bike, and this is very normal. Some cultures and religions require an intact hymen before marriage, and may not agree with the use of a menstrual cup. If this is not an issue for you, your family or your religion, then using a Ruby Cup is no problem – just take time to find a comfortable way to insert.
Note: Using Ruby Cup when you are a virgin can affect your hymen but that does not mean that you will lose your virginity! You only lose your virginity after your first sexual intercourse – no matter whether your hymen was torn before.
Yes. The Ruby Cup is a great menstrual product to use for a heavy flow, as it has a much higher capacity than tampons or pads, and can hold more menstrual flow. This means fewer bathroom trips! The medium sized Ruby Cup has the same capacity as 3 super tampons. We recommend using one if you have a heavy flow or during heavy days.
No, the Ruby Cup is only for menstrual management and is not a form of birth control. It cannot protect against any sexually transmitted infections or HIV. You should remove your Ruby Cup before sexual intercourse.
You can protect against STIs and pregnancy by using a condom.
Yes! During menopause, your periods may become heavier or lighter, or become irregular. Ruby Cups are perfect for dealing with all these changes as they are flexible.
Your Ruby Cup has a higher capacity than disposable products, so can manage a heavy flow with ease and because menstrual cups collect your flow instead of absorbing it, you can wear a cup during a light flow, or when you are spotting with no risk of irritation or dryness.
Using a Ruby Cup eliminates the need to buy a variety of other menstrual products and gives you the freedom to enjoy a varied lifestyle without menstrual worries.
Toxic Shock Syndrome (TSS) is a serious and potentially fatal illness caused by toxin-producing strains of staphylococcus aureus bacterium.
Symptoms can include: High fever, diarrhea, vomiting, fainting or rash during your period or shortly after. If you experience any of the above symptoms, remove your menstrual cup and contact your doctor immediately.
TSS has been linked to the high absorbency and prolonged use of tampons but, but using a menstrual cup does not exclude you from TSS risk.
Although the occurrence of TSS is rare in menstrual cup and much lower than in tampon use, we recommend for you to remain cautious and reduce the risk by following these instructions :
For more info please check: http://www.toxicshock.com
No. The Ruby Cup is made from a medical grade silicone which is hypo-allergenic, so you should not experience any allergic reactions.
No. Thrush is caused by Candida, a yeast fungus and can occur when the natural balance of your vagina is disturbed. Unlike tampons, the Ruby Cup does not absorb or interfere with the natural pH of your vagina. We recommend that you avoid using perfumed soaps to clean your cup and when washing your delicate vaginal area as this can also disturb your pH balance.
There is no evidence that menstrual cups increase the risk of bacterial infections but taking care to clean your hands and correctly rinse and sterilise your cup, will reduce the chances.
Many women who have a retroverted or tilted uterus use menstrual cups without any problems. Of course it always depends on how drastically your uterus is tilted, since every woman's body is different. But for many women a Ruby Cup fits just fine.
You may have to work a little with the angle while inserting it, so that it covers your cervix and sits right without leaking – but after a few tries (which any new menstrual cup user has to face), you will definitely figure out how it should be positioned so it fits best for you.
Using internal sanitary protection for the first six weeks after giving birth is not recommended. This is because of the increased risk of infection that results from tiny wounds on the vaginal tissues. We would advise you to consult your doctor when you feel you may be ready to resume using your Ruby Cup after giving birth.
There is a small risk that your IUD can be affected or moved out of position when removing Ruby Cup. But for most women the use of the Ruby Cup while having an IUD has not caused any problems. Still, we advise you to consult your doctor before use.
Try these top tips for using a Ruby Cup if you have an IUD fitted:
First of all in order to answer that we need to understand what a pelvic prolapse is. It is when the organs from the pelvis bulge down into the vagina. These organs can be bowel, bladder or uterus (womb). There are many causes for pelvic prolapses and they all basically cause the tissues which support the pelvic floor to weaken. It is only then that the prolapse occurs. Another reason why pelvic floor exercises such as Kegels are so important.
Menstrual cup usage has not been linked to pelvic prolapses in any studies and a review of menstrual cups in the Lancet medical journal in 2019 deemed them to be safe.
The key to using your menstrual cup safely is to remove the cup by making sure that the seal and therefore the suction is broken before pulling it gently down. If you do have a prolapse, check with your health provider to make sure that you can use a menstrual cup but you yourself should notice if it is uncomfortable.
One of the benefits of using a menstrual cup is that you become more in touch with your body. Many people only realise that they have pelvic organ prolapse once they start using a period cup. See your health provider if you have any of the symptoms of a prolapse, or if you notice a lump in or around your vagina. Symptoms can usually be improved with pelvic floor exercises and lifestyle changes, but sometimes medical treatment is needed
Here's how to use your Ruby Sterilizer:
No matter where you decide to use the Ruby Sterilizer, please make sure to leave the lid open to create a steam hole.
That depends a little on your microwave. You may need to experiment until you find the right settings which will boil your cup inside the Ruby Sterilizer without overflowing too much. However, in most cases, a little water will flow out of the Sterilizer and this is normal.
No, you have to boil them one after the other to ensure both of them are disinfected and that you can handle them safely after the boiling process.
Yes! All Ruby Sterilizer color variants are registered with the Vegan Society. This means they do not contain animal-derived ingredients and the ingredients have not been tested on animals.
First ensure it is completely dry, air drying is fine. Then collapse the Sterilizer and store it in a dry place out of the sun, any bag or cupboard is fine.
Strong pelvic floor muscles help support the extra weight during pregnancy and help heal the perineum and pelvic organs after labour.
Many people find it easier to locate and exercise their pelvic floor muscles when using the Ruby Kegel exerciser. It is also helpful for more intense exercise routines.
Well looked after, it would last around ten years.
It really depends on the person, the labour (vaginal, C-section, single baby, twins etc). We advise that you discuss this with your doctor.
This would really depend on the person and the pregnancy: you should discuss it with your doctor.
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