You have tried a Ruby Cup and are not sure if it works for you? Or perhaps you think a different size would be a better choice?

If our menstrual cup user guide doesn’t help, you can always get in touch with us for further guidance on how to use your menstrual cup: rubycares@rubycup.com

If you decide to return your Ruby Cup or change size, no problem! 

Our Money Back Guarantee allows you to either switch size or get a full refund* if you return your Ruby Cup within 4 calendar months from your order date (*shipping cost not included).

Please note that:

- It is valid just once. Therefore, it is not possible to exchange size and then get a refund at a later date.

- It is valid only for the Ruby Cup (not for the Ruby Sterilizer or any other product available in our online shop).

Simply click on the button bellow to fill in the info and we will get back to you with an email and more information.

You can find further information on the Money Back Guarantee in our Terms and Conditions and in our FAQ.

 

Return your Ruby Cup Period Pants

FIRST-TIME CUSTOMER - 60 DAY TRY & LOVE IT GUARANTEE

As a first-time customer, you can try one pair of Ruby Cup Underwear risk-free for 60 days. If you're not satisfied, you can claim a refund or credit. No need to return the used pair!

To claim your 60 Day Risk-Free Trial, simply email us at hello@rubycup.com with your order number, the details of the underwear you’re claiming, and the reason for your claim. We’ll refund or credit you for the price you paid. 

60-Day Risk-Free Trial and Bundle Packs: If you bought a bundle pack as a first-time customer, only one used pair is eligible for a refund. All other items must follow our flexible returns for your peace-of-mind policy.

FLEXIBLE RETURNS FOR YOUR PEACE OF MIND

We understand that sometimes you might change your mind. That's why we offer product exchanges or credits under the following conditions:

• Products must be returned within 30 days of receiving them.
• Products must be unopened, in their original condition, and with tags intact if applicable.
• For bundle packs: one item can be opened and tried on. All other items must remain unopened to be eligible for return. Please return the entire bundle pack as a whole; we do not accept returns for individual items from a bundle.

Please note that shipping costs are not refundable. 

For change-of-mind returns, please email us at hello@rubycup.com. You’ll need to cover the return shipping costs to our warehouse. We recommend using a tracked postage service, as we cannot be responsible for lost or missing parcels.

We’re here to help if you have further questions or need further assistance. Thank you for choosing Ruby Cup!