Thank you


Dear Ruby Friend,

You’ve just requested to return one or more Ruby Cups via our Money Back Guarantee.

The Money Back Guarantee offers you to either switch size or get a refund for your Ruby Cup(s) by returning your used Ruby Cup to us within 4 calendar months after your order date. Please find further information in our Terms and Conditions - Money Back Guarantee.


Here’s what to do next:
  • Please boil your used Ruby Cup for 3-5 minutes and clean it from stains as best as you can.
  • Let it dry completely.
  • Put it in a transparent bag of your choice.
  • Please write a note stating your 1) order number, 2) which size/color you are returning, 3) if you have requested a refund or to switch size and include it in the parcel or envelope.


Send everything to this address:
Diamond Despatch
Att.: Connie Cooper
‘MBG’
21 Stuart Close
Brandon
Suffolk, IP27 0HB
UK

When we receive your returned Ruby Cup(s) and have determined that your return is eligible for the Money Back Guarantee, we will send you a new Ruby Cup of a different size (not colour) or refund you the order accordingly.

PLEASE NOTE:

  • As per our terms and conditions, please be informed that we do not reimburse any costs related to shipping and postage
  • As per our terms and conditions, please be informed that only Ruby Cup is included in the Money Back Guarantee offer, not Ruby Clean or any other product available in our online shop.
  • We do not assume responsibility for returns that are lost in transit
  • We recommend that you keep any postal receipts or invoices from your return shipment on file in case items do get lost in transit

If you have any questions, please don’t hesitate to contact us at contact@rubycup.com.

With kind regards,

Your Ruby Cup Team







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